If you are unsure about any of the following details, please contact the gallery for further assistance.
Delivery Times
If an order is placed on Exclusive Art during a weekday before 12pm, the item
will be despatched the same day for next day working delivery. Please see
individual items for exceptions. If you require delivery on a certain date,
please specify this in the special instructions box at the checkout of the
online order form.
Please be aware that delivery over 250 miles within the UK may take up to
48 hours and that overseas delivery takes approx 2-5 working days.
Delivery
If you have not paid for a Saturday delivery then all deliveries are made
between 9am & 5pm, Monday to Friday. The parcel WILL require a signature
so please ensure you choose a suitable delivery address taking this into account.
Alternatively Exclusive Art is able to deliver to neighbour or relative’s
houses, work places but NOT PO Box addresses.
If no-one is able to accept the delivery at the address given, please leave
a SIGNED note on the front door advising the courier where to leave the parcel
i.e. on the property, neighbour, local Post Office etc.
If delivery is unsuccessful, the parcel will be returned to the local depot
and delivery will be attempted again the next day. PLEASE NOTE Exclusive Art
uses outside couriers and the couriers CANNOT call clients for any reason.
PLEASE BE AWARE THAT EXCLUSIVE ART CANNOT BE HELD RESPONSIBLE FOR ANY DELIVERY
DELAYS THAT OCCUR ONCE YOUR PARCEL HAS BEEN DESPATCHED, ALTHOUGH ALL EFFORTS
WILL BE MADE TO AID CLIENTS IN ANSWERING THEIR CONCERNS AND CONTACTING THE
COURIERS.
Returns Policy
Under the UK Distance Selling Regulations, if you have received goods from
Exclusive Art but simply changed your mind regarding their purchase, you may
return these items for a full refund subject to the following conditions;
• Items must be returned to Exclusive Art in a saleable condition and
in their original packaging. Any damage that has occurred to these items whilst
in your possession may affect your refund.
• Exclusive Art MUST be notified of your intent to return an item within
7 days of receipt and then the item itself must be returned within the 7 days
that follow that notification. Exclusive Art CANNOT refund on items returned
outside of this procedure.
To return your order, please carefully repackage the item(s) in the manner
they arrived with you and then call on 0845 659 0660 or e-mail sales@exclusiveart.co.uk
and we will arrange a courier to collect. Once the goods are back with us,
an e-mail will be sent in reply to your refund request.
Any problems with any part of your order must be reported within 24 hours
of receipt.
Damages
If, on the very rare occasion, your artwork is lost or damaged during transit,
please keep all packaging and/or artwork as delivered and notify Exclusive
Art within 24 hours of receipt. For weekend deliveries, please call 0845 659
0660 and leave a message on our answer phone or email sales@exclusiveart.co.uk.
When being delivered, please check the entire box for damage and, if possible,
open the parcel and view the contents before a signature is given. Otherwise
we advise all customers to sign, "NOT CHECKED" with the courier
and score through any small print accepting the condition of the parcel if
you have any doubts about damage upon delivery.
Shipping Costs
Collection FREE
Mainland UK (weekday) £8.50
Mainland UK (Saturday before 1pm) £25.00
N. Ireland / Offshore Islands £12.00
Mainland Europe / EIRE / Channel Islands £19.99
USA/Canada £29.99
Far East/China £55.00
Australia/New Zealand £55.00
WE CAN SHIP WORLDWIDE, PLEASE CALL +44 845 659 0660 OR E-MAIL SALES @EXCLUSIVE
ART.CO.UK FOR A QUOTE.
Copyright
All copyright, design rights and intellectual property rights existing in
our designs and products and in the images, text and design of this website
/ marketing material are and will remain the property of Lucy Art. Any infringement
of these rights will be pursued vigorously